At House of QT (HOQ), customer satisfaction is our priority. We offer a full refund for online purchases returned within 7 days of delivery, provided the items are unopened, unused, and in their original packaging.

Please note:

• We do not offer exchanges, but if you receive a faulty or damaged item, you may return it within 7 days for a repair or replacement, as appropriate.
• Return shipping costs are the responsibility of the customer.
• For international returns, please clearly label the package as “RETURN TO SENDER” to avoid customs fees or delays.

Thank you for shopping with HOQ. For any questions or return requests, please contact our support team.